โ ๏ธ๐โ ๏ธ KBI - Known Bugs & Issues โ ๏ธ๐
Here are the issues we encountered this week and their resolution:
FIXED: Dinosaur Park Remastered - Godchildren give a lower amount of energy than usual
FIXED: Mist Walker - missing boat
Situations encountered that might be confusing, an announcement or other:
Chronicles 1 โ No 10ร Experience Bonus for Full Location Completion
Age verification in Brazil - unable to play the game
Our Pixel Federation Portal and Pixel Shop will be temporarily unavailable for players in Brazil.
KNOWN OR FREQUENTLY EXPERIENCED SITUATIONS
What to do when the game logs you out and starts from level 1
โณISSUES:
FIXED: Mist Walker - missing boat
We note an issue with one boat in the Mist Walker event - our team is already looking into it!
We apologise for the inconvenience.
UPDATE: We confirm this issue has now been resolved and all players should be fixed - should you still have trouble passing the location Pirate Crypt, please contact support.
FIXED: Dinosaur Park Remastered - Godchildren give a lower amount of energy than usual
We note an issue where the godchildren available in the Dinosaur Park Remastered event give lower energy amounts than usual.
Unfortunately, as the event is already live, it is not possible to adjust the energy levels of the godchildren, and the issue will persist until the end of the event.
We apologise for the inconvenience and thank you for your understanding and patience.
UPDATE: The issue will be resolved for all new players starting the event now.
As for players affected by this issue - the appropriate amount of energy will be calculated and added to your account, and you will receive a message stating that the energy has been added :) The compensation has been sent out.
โ NOT A BUG:
Chronicles 1 โ No 10ร Experience Bonus for Full Location Completion
We are aware of reports regarding the Chronicles 1 event available in the in-game Shop, where players have noticed that clearing locations does not grant the 10ร Experience bonus upon full completion.
We would like to clarify that this is not a bug.
There are currently several categories of events available through the in-game Shop:
Vintage Events do not provide a 10ร Experience bonus for fully clearing locations.
Remastered Events (which make up the majority of the Shop offerings) do provide the 10ร Experience bonus.
Chronicles Events are a separate event category and, similarly to Vintage Events, do not provide a 10ร Experience bonus for full location completion.
As a result, the absence of the 10ร Experience bonus in Chronicles 1 is intended behaviour.
Thank you for your understanding.