⚠️🐝⚠️ KBI - Known Bugs & Issues ⚠️🐝
Here are the issues we encountered this week and their resolution:
Game Crashes After Finishing the Tower (Costume-Related) - SOLVED
PC/App version of the game - Game Stuck at 0 or 20% Loading
Situations encountered that might be confusing, an announcement or other:
NOT A BUG: ICE MARQUESS REMASTERED - ICE TOWER 2 - unable to continue in the pit puzzle
INSTALL button visible on Portal website
New Login Screen in app 2.13.0
KNOWN OR FREQUENTLY EXPERIENCED SITUATIONS
What to do when the game logs you out and starts from level 1
⏳ISSUES:
Game Crashes After Finishing the Tower (Costume-Related)
After finishing the Tower, some players may encounter a costume-related bug. This issue affects Tower winners only and causes a situation where Tower rewards cannot be claimed, even though all conditions for winning were met. After restarting the game, players can continue digging in other locations without any restrictions; however, the Tower rewards remain unavailable. The problem is known and currently being investigated. Gameplay outside the Tower is not affected, and player progress is safe. UPDATE: The issue has been fixed, and rewards can be claimed.
PC/App version of the game - Game Stuck at 0 or 20% Loading
Issue Description: After launching the game, the loading process may stop at around 0% or 20% for some players and does not progress any further. The game appears to be frozen, preventing players from reaching the main menu or entering the game.
Current Status: We are aware of this issue and are currently investigating the cause. The issue on PC should now be fixed. App players, please install the latest update as this can help with the loading issue possibly.
Workaround: At this time, there is no confirmed workaround that reliably resolves the issue.
WEB Version - no doubled rewards when claiming ads in full-screen mode
We currently register an issue that might arise when claiming ad rewards while in full-screen mode on your PC, where the reward is not added correctly. This appears to be only a visual issue and the doubled reward should be added after a reload of the game. Our team is already investigating 🔎
Update: this issue should be now resolved.