๐Offer Wall
๐ WHAT IS IT AND WHERE TO FIND IT
Free Gem Offers are third-party services that reward you with Gems ๐ for completing specific tasks.
You can find them in two places:
In your Port: Tap the building in front of Company Headquarters โ "Show Offers"
In the Shop: Open the Gem tab โ tap "More info" on the Free Gem window โ "Show Offers".
๐HOW IT WORKS
Browse the offer wall and pick an offer.
Carefully read and follow all specifications and requirements.
Once completed, wait up to 48 hours for approval. Your reward will arrive via an in-game pop-up.
โ COMMON REASONS REWARDS ARE NOT CREDITED
To ensure you receive your Gems, avoid these common issues:
First-Time Install Only: Offers must be installed directly through the offer wall for the very first time on that device.
Already Attempted: Repeated attempts (on the same account or device) will be denied.
Direct Download Required: Downloading outside the offer wall will void the reward.
No VPNs or Emulators: Using VPNs, proxies, or emulators violates offer terms and cancels eligibility.
If you followed all the requirements, but still have not gotten the rewards, please wait at least 48 hours for the rewards to show up within your game.
๐REWARD DELAYED (PENDING OR "COMPLETED")
Rewards depend entirely on approval by the third-party provider (Tapjoy or RevU).
Wait 48 hours: While an offer is "Pending," the provider is verifying your completion. Even if marked "Completed," processing can take time.
Restart the game: Relaunching Port City can sometimes trigger delayed pop-ups.
If 48 hours have passed and all requirements were met, contact the providerโs support directly:
Tapjoy
Open the offer wall โ tap Settings (top-left) โ "Help and Support" / "General FAQ" โ submit a ticket
You can also contact them through the link HERE
RevU:
Open the offer wall โ tap the Headphone icon (top-right) โ find your active offer โ select "Contact Support".
๐จ MISLEADING OFFER OR SCAM
If you encounter a scam or misleading offer, report it to our Support team HERE with:
The offer's name and screenshots.
A brief explanation of the issue.
We will investigate and request the provider remove malicious offers.
โNO REPLY FROM THE PROVIDER (AFTER 3 BUSINESS DAYS)
We kindly ask for your patience, as they are doing their best in order to help all customers in a timely manner.
However, if the provider has not responded within 3 business days, contact our Port City Support HERE with:
Screenshots proving completion of all offer steps.
A screenshot of your Offer Status screen (showing the offer in progress/completed).
Your support ticket number / communication history with the provider.
Note: We will advocate on your behalf, but final reward approval rests entirely with the third-party provider.