Started a new game by accident? How to return to your main Seaport account

Hello, dear Captain!

Opened Seaport and found yourself back at the beginning? Seeing a new port does not necessarily mean your original progress has been lost. You may be accessing a different account or a new game that is not connected to your main port.

Check your Pixel Federation login

If your main game was already connected to a Pixel Federation account, make sure you are signing in with the same email address you used for that account.

On the Pixel Portal, check which account you are currently using. If it is a different one, log out and sign in with the email connected to your main game.

On mobile, open the game’s settings and check your Pixel Portal connection. If you are offered a choice between two sets of progress, select your original port, checking the displayed details carefully before confirming.

Previously played through Facebook?

You will need a Pixel Federation email login to continue through the Portal. Creating a new login alone does not mean your original game has been connected to it. If you see a new port instead of your main account, please contact our support team for assistance.

Still unable to access your main port?

Please contact us through Seaport Support and explain that you accidentally started a new game and would like to return to your original account.

To help us investigate, include as much of the following information as possible:

• Your original Player ID, if you have it.

• Your original in-game name and approximate level.

• The Player ID of the new game, clearly marked as the new account.

• The email address used for your Pixel Federation login.

• Where you played before and where you are trying to play now: Facebook, Pixel Portal, Android or iOS.

• An invoice from a previous in-game purchase, if available.

Do not worry if you do not know your original Player ID. Send us the details you do remember, and our team will investigate. Please share account details and invoices only through your support ticket, and never send your password.

We’re here to help you get back to your port, Captain!