In case you are experiencing issues with processing payments in your game, please follow these steps:

1.) In case the payment went through but your purchased pack has not arrived yet, please try clearing the cache on the game.

If you are playing on a mobile device, please try these steps:

• In case you are playing on an Android device, please clear the cache and data on the app. Go to Settings > Apps > TrainStation Classic > Storage > Clear Cache and Clear Data options. Please note, however, by doing so, the game will have to automatically redownload some assets again, so please do so only in a place with a strong internet connection.
• In case you are playing on an iOS device, please offload the app. Go to Settings > General > Storage > TrainStation Classic > Offload app. Please note, however, by doing so, the game will have to automatically redownload some assets again, so please do so only in a place with a strong internet connection.

If you are playing on PC via a web browser, please try these steps:

• Please try reloading the game window. Press F5 on your keyboard or find the reload page button next to the URL on top of the page.
• Please check whether you have the latest version of your browser installed. For example, here's how to update Google Chrome
• Please clear the cache on your browser. How to clear cache on Google Chrome
• Please try allowing hardware acceleration on your browser. Go to Settings > System or Advanced options and find the option "Allow graphics/hardware acceleration where available".

2.) In case of any other payment issues or if the purchased pack did not arrive after proceeding with the steps above, please contact our Support and share with us more details about the purchase.

Please send us the following screenshot:

• In case you have processed your purchase via the Apple Pay payment portal, please share with us a screenshot of the confirmation of the transaction with the Transaction ID visible. These can be found in your Apple Pay app or at reportaproblem.apple.com
• In case you have processed your purchase via Google Play, please share with us a screenshot of the confirmation of the transaction with the GPA ID visible. These can be found in your Google Pay app or at pay.google.com.
• In case you have processed your purchase via any other payment portal (Skrill, PayPal, etc.), please share with us a screenshot of the purchase confirmation, which was sent to your email address with the Transaction ID visible.