How to proceed in case you can't access the game due to technical issues.

Under technical availability, we understand the following cases:

• you are seeing an error message after launching the game
• you are seeing a black screen on your first Station
• the game is stuck in a loading loop

Here are a few tips that can help in these situations:

1.) Please try clearing the cache and/or reinstalling the game.

If you are playing on a mobile device, please try these steps:

• Please make sure you are using the latest version of the app. Check in the app store whether a new update has been released.
• In case you are playing on an Android device, please clear the cache and data on the app. Go to Settings > Apps > TrainStation Classic > Storage > Clear Cache and Clear Data options. Please note, however, that by doing so, the game will have to automatically redownload some assets again, so please do so only in a place with a strong internet connection.
• In case you are playing on an iOS device, please offload the app. Go to Settings > General > Storage > TrainStation Classic > Offload app. Please note, however, that by doing so, the game will have to automatically redownload some assets again, so please do so only in a place with a strong internet connection.
• If the above didn't work, please reinstall the app.

If you are playing on PC via a web browser, please try these steps:

• Please try reloading the game window. Press F5 on your keyboard or find the reload page button next to the URL on top of the page.
• Please check whether you have the latest version of your browser installed. For example, here's how to update Google Chrome
• Please clear the cache on your browser. How to clear cache on Google Chrome
• Please try allowing hardware acceleration on your browser. Go to Settings > System or Advanced options and find the option "Allow graphics/hardware acceleration where available".

In case the above does not help, though, please try opening the game in a different browser. We recommend using Mozilla Firefox as the game is most stable there.

2.) In case the options above did not help, please take a screenshot of the situation as you are seeing it from your end and reach out to us by contacting our Support and sharing the screenshot and as much of the available information as possible.

How to take a screenshot

Please share with us these details:

• when did the described situation first occur?
• what action did the described situation occur after?
• were you able to access the game app at all?
• are you playing on a mobile device or on a PC via a web browser?
• what is the model and maker of your device?
• what web browser are you playing the game in?
• has this situation occurred previously?

Sharing these details will help us process your request faster.

Once this information is received via our support system, your query will be handled at the earliest opportunity. Please understand, though, that due to the limited capacity of our support system, the process might take a bit of time, therefore, we kindly ask for patience.