ℹ Age Restrictions iOS and Android Troubleshooting

❗ Having Trouble Accessing the Game in Brazil/Texas/Louisiana?

Due to recent age-restriction legislation in Brazil/Texas/Louisiana mentioned in this article, age verification may now be required to access the game.

If you’re unable to play, please check the settings on your device and account.

🍎 Apple Devices

If you use an Apple device, first verify your date of birth:

▶ Device Settings
▶ Apple Account
▶ Personal Information
▶ Date of Birth

It’s also possible that your age is not being shared with apps because of your privacy settings.

🔧 How to adjust age sharing settings on Apple:

▶ Open the Settings app ⚙
▶ Tap your Apple ID at the top
▶ Select Personal Information
▶ Find Age Range for Apps
▶ Choose whether your age range is shared with apps on your device

If needed, update this setting so apps can properly confirm your access.

❗ Important detail

When you downloaded Highway Heroes, you might have denied the permission to track the device. That means your age cannot be verified even though you have followed all the above steps. In such a case:

▶ Open the Settings of your Apple device
▶ Open Apps
▶ Find the Highway Heroes App and tap on it
▶ Hit the Allow Tracking button

▶ Confirm the choice by hitting Allow

📱 Android / Google Play

If you use Google Play, please review your account and parental control settings.

🔧 Steps to check:

▶ Open the Google Play Store
▶ Tap your profile icon in the top-right corner
▶ Go to Settings
▶ Open Family Parental controls

If parental controls are enabled:
▶ Disable them, or
▶ Adjust the allowed rating so the game is available

Also, please make sure:
▶ The date of birth on your Google account is entered correctly
▶ Your account confirms that you are an adult
▶ If your account is supervised through Family Link or a similar family setting, those restrictions are removed or updated

🔄 Final Step

After making any changes:

▶ Restart your device 📴
▶ Try launching the game again 🚚

If you still cannot access the game after checking these settings, please contact support.