Fear not, as we're here to explain and to navigate these waters with you!

❓ WHAT TO DO WHEN THE ACCOUNT IS LOST?

If your main game account isn’t linked to Google Play or iOS Game Center and gets disconnected from your device (or a new level-1 account connects and starts a new game), you may not be able to reconnect or restore your original account on your own.

To recover it, you will need to submit a support ticket.

➡️ WHAT TO DO:

For our support team to locate your lost account in the database, it’s important to share as much information as possible by filling out the support form below.

This helps us filter out other accounts and directly speeds up the recovery of your account! We understand that you may not remember everything perfectly- just try your best to answer as many questions as you can!