Lost progress or transferring old account to a new device
If you have lost your progress or have a new device to which you would like to transfer your old progress, you can easily do so by logging in with your PIXEL ID. Just click on the cogwheel in the upper right corner, go to the "Account" section, then click on "CONNECT" and enter your email address. You will receive a verification code by email, which you should enter in the field, then click on continue and your old progress will be transferred to your device.
In case you tried the steps above and you still need help tracking your original game account, please fill out the form below:
๐ค๏ธ Lost Account Recovery ๐ค๏ธ
Please answer questions to help with looking for your account.
Please insert the Player ID of the new game.
It should be a numerical code up to 9 numbers (e.g. 515213535)
Any additional information that could help us track your original game account (e.g. amount of gems, coins, keys, completed achievements, etc.).