ℹ All Pixel Federation games include advertising.ℹ

Since ads are provided by third-party providers, only they can investigate, fix or remove broken ads. Although we do use them in our games, our reach for troubleshooting is limited.


🚩 HOW TO REPORT ADS? 🚩
Usually, the ad can be reported directly in the game by following these steps:

1. When the ad appears, look for the small “ⓘ”, “Report”, “Ad Choices” icon, three dots icon, or another ad-related icon usually located in one of the ad’s corners.

2. Click on that icon.

3. Select the reason for your report (for example: misleading content, inappropriate material, etc.).

🔎 WHAT HAPPENS TO MISSED DOUBLED REWARDS FROM BROKEN ADS? 🔎
If an ad crashes or fails to give rewards, unfortunately, the rewards cannot be returned.
All Pixel Federation games are designed to be balanced without ads, and watching ads is only an optional way to boost progress. We guarantee only the base reward, which is always given, even if the ad fails or does not work.

Please note that certain networks deliberately prompt an app store redirect before revealing the final close icon.
If tapping the close button redirects you or doesn't close immediately, do not give up after one or two attempts.
Return to the game window and wait a few seconds; an "X", "Skip", or ">>" button will usually appear to let you claim your reward and exit.

🔎 ARE THERE ANY OTHER STEPS I CAN TAKE AS A PLAYER? 🔎
There are several steps you can try that can help when experiencing Ad-related issues:

• Please make sure you are using the latest version of the app. Check in the app store whether a new update has been released.

• Please try reloading the game app a few times. Each reload refreshes the ad batch provided to your game, so reloading the game might help load in an ad batch with working ads (this may also help in case of no available ads).

• In case you are playing on an Android device, please clear the cache and data on the app. Go to Settings > Apps > TrainStation 2 > Storage > Clear Cache; or on an IOS device please offload the app. Go to Settings > General > Storage > TrainStation 2 > Offload app. Please do so only in a place with strong internet connection.

• Please switch between using wifi and mobile data. Please restart your router.

• Please note that older or low‑spec devices (less RAM, slower processors) are more likely to struggle with heavy ads, causing freezes, crashes, or missing audio. We recommend using devices compatible with the game for the best performance.

📢 In case you´re not able to locate the icon in-game and report the ad directly, please fill out the form below. However, please note that the most effective and efficient way to report an ad is to do so directly in the game.
Your report will be sent to our support team, and we'll forward it to the ad providers so they can investigate it and implement a correction at the earliest possibility.