Hello dear Station Managers,

We'd like to help you with fixing the ad situation in your game. To do so, we require some assistance from you though.

WHY REPORT ADS?

Ads are provided by third-party providers. Although we do use them in our games, our reach for troubleshooting is limited. For this reason, we forward any and all ad reports to the ad providers, for their investigation and implementation of corrections. For this reason, it is very important to provide as much details about ad issues as possible.

ARE THERE ANY STEPS I CAN TAKE AS A PLAYER?

There are some steps that can help. Please try these out, they might help in your case too:

• If you are playing the game on a mobile device (Android or iOS):
  • Please make sure you are using the latest version of the app. Check in the app store whether a new update has not been released.
  • In case you are playing on an Android device, please clear the cache and data on the app. Go to Settings > Apps > TrainStation 2 > Storage > Clear Cache and Clear Data options. Please note however, that doing so, the game will have to automatically redownload some assets again, so please do so only in a place with strong internet connection.
  • In case you are playing on an iOS device, please offload the app. Go to Settings > General > Storage > TrainStation 2 > Offload app. Please note however, that doing so, the game will have to automatically redownload some assets again, so please do so only in a place with strong internet connection.
  • Please try reloading the game app a few times. Each reload refreshes the ad batch provided to your game, so reloading the game might help load in an ad batch with working ads (this also help in case of no available ads).
• If you are playing on PC via web browser:
  • Please try reloading the game window. Press F5 on your keyboard or find the reload page button next to the URL on top of the page. Again, reloading the game helps load in a new batch of ads.
  • Please check whether you have the latest version of your browser installed. For example, here's how to update Google Chrome: https://support.google.com/chrome/answer/95414?co=GENIE.Platform%3DDesktop&hl=en
  • Please clear the cache on your browser. How to clear cache on Google Chrome: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
  • Try allowing hardware acceleration on your browser, as this often helps. To allow hardware acceleration on your browser, go to Settings > System or Advanced options and find the option "Allow graphics/hardware acceleration where available"
  • In case the above does not help though, please try opening the game in a different browser. We recommend using Mozilla Firefox as the game is most stable there.

WHAT HAPPENS TO MISSED DOUBLED REWARDS FROM BROKEN ADS?

If an ad crashes or fails to give rewards, unfortunately, the rewards cannot be returned.

All Pixel Federation games are designed to be balanced without ads, and watching ads is only an optional way to boost progress. We guarantee only the base reward, which is always given, even if the ad fails or does not work.

HOW TO REPORT ADS

To report ads, please fill out the form below. Your report will be sent directly to our support team and the ad providers so they can investigate it and implement a correction at the earliest possibility.